- All orders received before 12:00pm GMT, Monday- Friday, will be shipped by the end of the next business day.
- All orders received after 12:00pm GMT will be shipped within two (2) business days.
- All orders placed on Bank Holidays, weekends, or other national holidays will be shipped within two (2) business days.
- In rare cases due to unforeseen events or circumstances, (e.g. extreme weather, shipping company delays, etc.) shipment times may be delayed.
- Ground shipments are delivered Monday-Friday (excluding holidays).
- Ground shipping to a physical address can take between two (2) and seven (7) business days, depending on the location.
- You will receive a Shipment Confirmation via Electronic Mail once your order has shipped.
- On occasion SOSA Dance Fitness® may offer a ‘Pre-Order’ option on a specified product. In the event of a Pre-Order special, Pre-Order items will be charged upon checkout. Once the advertised Pre-Order shipping period begins, you will receive your order within seven (7) business days (for ground shipments). Shipping dates cannot be guaranteed for pre-orders. In the event of unforeseen delays outside of our control, the estimated shipping date is subject to change without notice.
- Cancelling a Pre-Order: If you would like to cancel your Pre-Order, please contact our Customer Care Department by email firstname.lastname@example.org and we will gladly provide you with a refund if your item has not yet shipped. If your item has shipped, please refer to our Return & Refund Policy.
- If the package is returned to us for ANY reason you will still be responsible for the original shipping and shipping VAT fees charged to you by SOSA Dance Fitness®. If your package is refused or returned to us unclaimed, we will refund the amount of your order, excluding shipping and handling charges.
- SOSA Dance Fitness® does not accept product exchanges. For more information on our Return Policy, please refer to our Return & Refund Policy.
- Proof of signature is not required for delivery. It is the responsibility of the customer to be available for receipt of the package. In the event that the customer is not available, the package may be left at the destination address at the discretion of the carrier.
The Shipping Costs for ground service is a flat rate per Zone regardless of quantity.
- Zone 1: Standard UK Delivery via Royal Mail (UK Mainland Only) – £2.99
- Zone 2: Standard International EU Delivery via Royal Mail – £9.99
- Zone 3: Standard International Delivery World Zones 1 & 2 via Royal Mail – £14.99
These rates do not include VAT. VAT, if applicable, will be automatically added to these shipping rates when you check out.
We reserve the right to change pricing at any time without prior notice.